Customer Service

If you have forgotten your password, here you can request your password based on your e-mail address.

Your account settings, such as address, name, e-mail address and shipping address can be changed here.

The newest promotion actions and additions to the webshop are mostly communicated by e-mail. Would you like to be the First to know about the promotion actions of benefit from special promotions for newsletter members, you become a member on our homepage.

When you want to unsubscribe from the newsletter, then click the link at the bottom of the latest newsletter or you can unsubscribe by means of the unsubscribe page.

Our webshop shows the complete assortment which is available. When we receive new products, they are immediately visible in the webshop. Unfortunately we can not deliver products that aren’t available in the webshop. It is possible that these products are still available in our offline stores. For more information about their stock you can directly contact a store in your neighborhood.

The products that are shown in our webshop are currently in stock. The stock is transmitted without delay from our central depot. Products that are sold out are not shown in the webshop.

If you want to receive a notification when there are new items available in our webshop, you can subscribe to our newsletter on our homepage. The newsletter keeps you informed of the latest promotions and new collections.

When an item is out of stock, they are not shown in the webshop. Previous collections thus are not available.

Hand-washing or dry-cleaning? Hanging out dry? Or in the dryer? In the dressing room it is probably not the first thing you think about, but if you know what the symbols stand for, you can make your choice based of your preference.
-    Do not wash.
-   Iron hot max 200°c.
-   Machine wash max 30°c. Delicate wash.
-   Iron warm max 150°c.
-   Hand wash only.
-   Iron warmish max 110°c.
-   Machine wash max 40°c.
-   Do not iron.
-   Machine wash max 40°c. Slow spin cycle. Half-full machine.
-   Tumble dry at normal temperature settings.
-   Machine wash max 60°c.
-   Tumble dry at low temperature settings.
-   Chlorine-based bleaching allowed.
-   Do not tumble dry.
-   Do not use chlorine-based bleach.
-   Hang/line dry.
-   No stronger chemical cleaning fluids than perchlorethylene.
-   Hang dry while still wet.
-   Do not dry-clean / no chemical cleaning.
-   Lay flat to dry

Our clothing observes the standard size labels available for clothing as much as possible. To make sure that you order the right size, you can use our size chart. Based on your centimeter measurements you can see which size fits you best. Here you can find the size chart

On Turnover.com you can also pay with your Dutch MasterCard and VISA card. The payment is always made via a secure SSL server, which sends your data encrypted.
- Paid with a credit card before 15:00h on a workday? Delivered tomorrow!
- Your credit card data are send secured and they are not saved

When you can not complete your order or when you encounter uncertainties you can contact our customer service during office hours. They can assist you in placing an order. Note that they can not order products which are not available in the webshop.

After having ordered, you will receive an order confirmation by e-mail. Other updates regarding your order will also be communicated by e-mail. For example, you will also receive an e-mail when your order is send from our depot. When you order before 22:00h on a workday, your order will be delivered the next day. In the e-mail that you will receive, you will also find information about how to follow your package online.

Your order is always delivered within 24 hours. Our ordering/delivery process is very closely geared to each other, unfortunately so that it does not allow cancellation or modification of an order. Your order is thus conclusive, but you can of course return or exchange your products.

When you order before 15:00h on a workday, you will receive your order the following day.

Your order will always be delivered to the supplied address as soon as possible. It remains possible that your order delivery is delayed by certain unexpected circumstances at the delivery service.

When you have ordered for a total of 150 Euros or more, we deliver your order for free! For orders under 150 Euros from the Netherlands, Germany, Belgium and Luxembourg we charge 4,75 Euros.

When you have ordered for a total of 150 Euros or more, we deliver your order for free! For orders under 150 Euros we charge 4,75 Euros.

Currently we are only able to deliver in
- The Netherlands
- Belgium
- Luxembourg
- Germany

For each return shipment you should ask the customer service for a form. Please carefully read the following information first.

You can only return products to the webshop when you report it to the customer service within 14 days of receipt. Unfortunately we can not accept products that you already have in possession for more than 14 days and/or that you have not bought in the webshop.
- The product should be purchased in the webshop;
- Return shipments are only possible when you have reported this to the customer service within 14 days of receipt;
- The notification to the customer service should be complete; half completed forms we can not accept;
- The product should not show marks of being worn, such as stains, smell and wear use damage;
- The product should be provided with the original labels;
- When you have received a defect product, you should report it to us as soon as possible, because also these items have a maximum return period of 14 days.

he returning of products is only possible after you have completed the return form which you can request at the customer service. After completing the form, you will receive the completed form and an address label per e-mail. Follow the attached instructions to return or to exchange your product.

Products that are not reported via the digital return form are not accepted.

If you wish to exchange an item, please note that we only can send you the same item in a different size and/or color. Please indicate your wishes clearly on the return form. We can not guarantee that the desired item actually (still) is in stock when we process your request. If the desired item is out of stock, we will refund the returned items.

Exchanging or returning of an item is only possible if the item has remained in its original condition as well as in its original wrapping. Notwithstanding the above, it is possible to try on the ordered items. At arrival in our central depot your products will be inspected for any use damage such as smell, stains and defects. We do not accept products that have not been bought in our webshop.

If you have received a wrong item, the return or exchange of the item will be completely at the expense of turnover.com. Please follow the usual procedure of returning or exchanging. You should indicate which item you have incorrectly received and which product you had ordered and you still have to receive. The exchange or return of a by us wrongly delivered product will be completely free of charge for you.

1. Verify our returns and exchange policy for returning / exchanging of products.
2. Report at our customer service that you want to return or exchange an item.
3. You will receive a return form and a address label as a e-mail with download
4. Pack your products and returnsform in a protective package.
5. Take your package, provided with a address label, to the postal or package service.
6. Upon receipt at our depot, you will receive a confirmation e-mail of receipt.
7. Your products will be inspected after receipt whether they meet the returns conditions.
8. You will receive an e-mail with the results of the inspection.
9. You will receive, within 14 days, you will receive your return payment / product.
10. During the transferring of your credit or the shipment of your products, you will be informed about the progress per e-mail.

The costs of the exchange or the return of the item you have ordered will be at your expense.

For the returnform of your ordered articles you can contact the customer service of Turnover.com. Please send an e-mail to info@turnover-webshop.com with the article number of the article(s) you would like to return. You will receive a filled in returnform which you will have to add to you package.

As soon as your returned items have arrived in our depot, you will receive a confirmation e-mail. If you have shipped your goods more than one week earlier and you still have not received a confirmation, please contact our customer service, indicating your returned items and the order number.

As soon as we have received your return shipment, we will confirm the receipt by e-mail. We need at the most 2 weeks to refund your payment. It may happen that it takes up to 3 weeks before our bank transfer is listed on your bank statement (in particular this may happen in case of a credit card payment). We credit the amount to your account via the original payment method.

Our products are carefully composed and are of high quality. Unfortunately it still is possible that a manufacturing defect arises. When an item shows defects or manufacturing defects upon receipt, you can return the goods at our expense by completing the return form and follow further instructions from there on.

Products that are defective upon receipt can be returned free of charge. If it concerns the guarantee arrangement you have to pay these costs yourself. If it proves that the product rightly falls within the guarantee arrangement, the standard shipping costs will be refunded.

If you have any suggestions how we may be of better service to you? Please let us know via the contact form. turnover.com continuously improves its services and therefore appreciates your reaction.

For turnover.com all is about satisfied customers. If you still have a bad experience with our service, than please let us know. You can report your complaint by calling the customer service or by completing online the by calling the customer service or by completing online the contact form. You always get decisive answer about your complaint within 1 week.

If you are not satisfied with the response of our customer service, please address your complaint to the Customer Service Manager. In this case, request the customer service to put you through or complete the special complaints form.

Also in this case you will get a decisive answer about your complaint within 1 week. Mocht ook deze reactie niet aan uw verwachtingen voldoen, dan kunt u uw klacht voorleggen aan de geschillencommissie Thuiswinkel waarbij turnover.com is aangesloten.

Turnover.com, part of Total eCommerce, is honest and handles your personal information carefully. We work hard to ensure the reliability, security and integrity of the data we have collected. Total eCommerce believes that the security of Turnover.com is and remains of above-average levels. Our dedicated team of IT experts underwrites this.

We protect your privacy in he following ways:
- Your personal information will not be sold or passed on to third parties.
- Your data is safely stored in a non-public database.
- Your transaction data is sent encrypted so that eavesdroppers will not have a chance.
- We only use your e-mail address once to complete your order. We only send offers, newsletters and other circulars after you explicit consent.
- If you no longer want to receive messages from turnover.com, than you can unsubscribe at all times via the unsubscribe page or by clicking the unsubscribe link at the bottom of the newsletter. Then we will no longer send you any mailings.

If you place an order at turnover.com, we ask you to give the following information:

- Your name, address and phone number. This information is used to correctly handle the delivery of your product.
- Your e-mail address, so that we can keep you informed about your order.
- Payment information, such as your credit card or bank account number. This is used to complete the order. The data are sent encrypted and will not be saved.

To be able to save your shopping cart, we use a so-called cookie. These cookies are only saved within one session – as soon as you close your browser, it is removed.

Like all webshops, we also use a cookie to keep information about which pages are visited and how intensively parts of Turnover.com are used. This way we can customize our site even better to your needs. This information is anonymous and we do not use these data to create a profile of our visitors.

Removing or modifying your information
Do you wish to see your information? Or do you wish that Turnover.com deletes or modifies your information from its system? Please file freely a request by mail or via our contact form. You can also resist at all times the all further processing of your personal information for direct marketing. However it is not possible to change the ascription of an invoice.

During payments the internet connection between you and turnover.com is secured. Using SSL the transaction information is sent encrypted. To pay with SSL, no special software is required. You can recognize a secure SSL-connection by the “lock” in the bottom status bar in your browser.

The information you enter on turnover.com is only used for the processing of you order or for sending requested information. We appreciate the trust you put in us and therefore we will handle your data very carefully. When you place an order or you consult your turnover.com account, the most modern technology is used: the Secure Socket Layer. Your information will be protected and kept confidential at all times.

Please click here for our terms and conditions.

Turnover.com is a part of Total eCommerce:

Van Nelleweg 1
3004 HA Rotterdam
Tel. nr.: 010 24360 96 

KvK number (Number Dutch chamber of commerce) 24275452
BTW-nummer NL800042876B01

Our customer service is there to help you quickly and adequately during workdays from 9.30 t/m 17.00 uur.

You can reach us via the contact form or by phone.

Turnover.com responds quickly to your questions via our contact form. During our opening hours on workdays from 9.30 t/m 17.00 uur you can expect a substantive response within 1 working day

Turnover.com has its own customer service which you can contact with all your questions. Our employees often can answer your question directly. During our opening hours on workdays from 9:30 until 17:00 hours you will be answered almost immediately. The phone number of our customer service is  +31 10 24360 96  +31 10 24360 96 (turnover).